1. Are you using Firefox? We are aware of an issue with printing via Firefox, and our developers are currently working on a solution. As a temporary workaround, you can install Chrome and try printing again from there. Download Chrome:
   https://www.google.com/chrome/

2. Are you already using Chrome, but it still isn't working? Go to crossuite.app in Chrome and follow these steps:
   

• Click the icon to the left of the address bar (next to crossuite.app).

• Click 'Site settings'.

• At the bottom, find the setting 'Local network' + 'Apps on device' and set it to 'Allow'.

• Refresh the page and try printing again.

3. Are you using the latest version of Trust1? Check if you have the latest version installed. Below are the download links per platform:

• Windows:
  https://storage.googleapis.com/t1c-releases/crossuite/admin/3.8.10/prod/x64/CrossuiteConnector-x64-admin-3.8.10.msi

• Mac (Apple Silicon / M1, M2, M3...):
  https://storage.googleapis.com/t1c-releases/crossuite-standalone/3.8.10/prod/arm/CrossuiteConnector-arm-3.8.10.dmg

• Mac (Intel):
  https://storage.googleapis.com/t1c-releases/crossuite-standalone/3.8.10/prod/intel/CrossuiteConnector-intel-3.8.10.dmg

Not sure which Mac you have? Click the Apple logo in the top left corner > 'About This Mac'. Does it say 'Chip: Apple M1/M2/M3...'? Then you have Apple Silicon (ARM). Does it say 'Processor: Intel...'? Then you have an Intel Mac.

4. Do you have an antivirus program? We have noticed that some antivirus programs have recently been causing blocks. Could you temporarily disable your antivirus and test again? This is not a permanent solution, but it helps us determine the cause.